Frequently Asked Questions

Got a question?

Thanks for contacting us. We'll get back to you as soon as possible.

Installation Questions

No! Instanti Boiling Water Taps only require your existing hot and cold water feeds, so there’s no need to carry out any additional and intrusive plumbing works.

Instanti Boiling Water Taps are unvented pressurised systems. They do not require a waste pipe, they just use a standard hot and cold feed. For more information about the installation click here.

Absolutely! Simply unscrew the filter by turning it anticlockwise, then screw the new filter in by turning it clockwise. It's always best to turn the water feed off before doing this to avoid any kitchen nightmares.

The boiler comes with a 13-Amp plug already fitted and earths direct through your homes main circuit, so there no need for any additional earthing.


General Questions

Nope! The Hot and Cold handle stays in the upright position for Cold water, and pulls down towards you for Hot water.

All Instanti Boiling Water Taps require an industry standard 35mm hole for installation. Compatible with Belfast sinks and up to 30mm thick worktops, our taps are one of the most versatile boiling water taps available on the market today.

Instanti taps work like a traditional tap - they only use a standard hot and cold feed. The tap will use the standard hot and cold water for the hot / cold functions. The boiler fills with prefiltered cold water, which pressurises the tank.

2.4 litre tank, which is enough for 10 cups of tea. (Overall height 315mm, Width 210mm, Depth 210mm)

- The appliance is supplied with a carbon rod filter designed for absorption and removal of calcium, magnesium, odour, dirt and particles.

- The inner tank is fully insulated and energy efficient, helping to maintain the tank temperature.

- Compact in design to fit discreetly into your base unit.

Yes. The dimensions are: Height 315mm, Width 210mm & Depth 210mm

Not at the moment.

Only the colour.


Delivery Questions

All orders processed before 15:00 should be delivered on the Next Working Day (Standard Delivery). For more about our delivery options click here.

Yes. All you have to do is enter your customers shipping details at the checkout and we'll do the rest.

Yes. As we use a real time stock system you'll regularly be updated for how much stock we're holding for you and what's available.


Filter Questions

The Carbon Purity Filter works to remove chemicals and properties from your mains water supply leading to the boiling unit. This prevents a build up of lime scale on the heating element of the boiler unit and allows us to offer 2 year warranty on the product. The Carbon Purity Filter doesn't filter the regular hot and cold feeds.

Yes. In fact, if you live in a hard water area you will notice the biggest difference of all. Our innovative carbon purity water filter works hard to remove hard water impurities and chemicals to provide purity filtered, fresh boiling water on demand.

Your Instanti Carbon Purity Filter works hard to remove impurities from your water supply. Depending on the ‘hardness’ of the water supply to your property your Instanti Purity Filter will need replacing around every 6 months.


Returns Questions

We always aim for make sure our customers love our products - which is why we offer our free 30 Days Returns - if you do need to return an order, we’re happy to help. Just email us directly at hello@instanti.co.uk and we’ll take you through the process.

Absolutely. Just email us directly at hello@instanti.co.uk and we’ll take you through the process.


Important Safety Instructions

When using a boiling water tap, basic safety precautions should always be followed including the information below:

  • Do not use the electronic instant hot water appliance for anything other than the intended Domestic use. Domestic use includes boiling water for hot drinks, cleaning dishes, and to fill a pan for cooking.
  • The electronic instant hot water appliance must be installed vertically as shown on the front cover with inlet and outlet connection sat on the top of the appliance.
  • Please ensure that you operate the boiling water tap carefully, paying attention whilst operating the tap and avoid placing any part of your body underneath the boiling water tap.
  • Ensure the front of the unit is visible and the front temperature dial can be easily reached.
  • This electronic instant water appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the electronic instant hot water appliance or instant hot water tap, a safety springback handle is used to control the flow of the near-boiling water for additional safety.